Create a Database

A database is a named collection of documents that an agent can search at query time. Grouping documents into databases lets you control exactly which information each agent has access to.

Create a database

In the console go to Databases → Databases and click New database. Give it a descriptive name - for example Product Documentation, Returns Policy, or Onboarding FAQs. The name is only visible to you in the console; it is not shown to end users.

Add documents

Open the database and click Add document. You can add any document that has already been uploaded and reached completed status. A document can belong to more than one database - useful when a policy document is relevant to multiple agents.

Attach a database to an agent

Open an agent, go to the Databases tab, and select the knowledge bases to attach. An agent can have multiple databases. When a user sends a message, Bounds searches across all attached databases simultaneously and surfaces the most relevant content to inform the answer.

How search works

When a user sends a message, Bounds finds the most relevant passages across all attached databases and uses them to inform the agent's answer. The agent cites the source document and page number so users can verify the information themselves.

Keeping databases up to date

To update a document, upload a new version and add it to the database. The old version remains in the index until you remove it. Remove outdated documents from a database - or delete them entirely - to prevent stale answers.