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We organize and cross-reference your trusted content, so every answer starts with the right source.
bounds
PoliciesProductsFAQsSupport that knows your brand
A fully customizable support agent for businesses answering customer questions and developers building helpful experiences wherever users need them.
No credit card required
Steve at bounds
Online now
B
Hi! I know the store policies, products, and recent order information. How can I help?
Can I return something that doesn’t fit?
B
Yes. Unused items can be returned within 30 days. Start the return from your order page and we’ll email the label.
Ask another question…Send ↵
Powered by bounds
★★★★★ Grounded answers★★★★★ Human handoff★★★★★ Built for your brand
Built for support teams growing around the world
EcommerceSaaSFintechEducationHealthcareMarketplaces
With us, customer support is easy
Instant answers for customers, complete control for the teams behind them.
02
Set your agent
Choose its voice, boundaries, escalation rules, and the channels where it should appear.
Use approved knowledgeOn
Create ticketsOn
Cite sourcesOn
Invent missing detailsOff
03
Start helping customers
Add the widget, connect WhatsApp, or build with the API. bounds is ready wherever they ask.
Website
Widget
Connected
Your all-purpose support app
Everything your team needs to deliver fast, reliable answers at any scale.
Avoid support overload
Answer routine questions instantly, protect your team’s focus, and keep queues for the work that actually needs a human.
Answer boundaries
85% - otherwise escalate⌄
Daily ticket cap
50 tickets
Follow-up window
24 hours
Stand out with your own support experience
Use your name, colors, voice, and rules. Customers see your brand—not a generic third-party bot.
yourbrand.com/help
YS
Your support team
Ready to help
Hi! Ask me anything about your account or recent orders.
OrdersReturnsAccount
Give customers a consistent answer
Every channel retrieves from the same approved knowledge, so policies do not change from one agent or time zone to another.
One source of truthLive
Website
94%
answer match
94%
answer match
API
94%
answer match
Reduce dead ends with thoughtful handoff
When an issue needs your team, bounds creates a ticket with the full conversation and relevant source context.
Ticket created with full context
Customer, conversation, source, and next action attached
The details make it feel effortless
Human handoff
Live API actions
Short setup time
Privacy first
Any language
Easy embeds
Every key channel
Full customization
Don’t just take our word for it
Great support should feel quick, personal, and completely consistent.
“The answer feels like it came from the person who wrote our policy, because it did.”
S
Support lead
Ecommerce
“Our team gets the unusual questions. bounds handles everything customers should not have to wait for.”
O
Operations manager
SaaS
“We finally have one consistent answer across our site, WhatsApp, and product.”
C
Customer experience
Fintech
All your key tools in-sync with your support
bounds works with the tools already in your flow, so the answer, action, and follow-up all stay connected.
Widget
API
Webhooks
Payments
Alerts
See why teams choose bounds
A better support experience for customers and the people helping them.
PR
A product team
@product
Setup is wonderfully direct: add the source, shape the voice, and put the same reliable agent everywhere.
SU
A support lead
@support
We can update one policy and know every future answer will use the new version.
OP
An operator
@operations
Escalations arrive with the entire conversation attached. Customers do not need to explain themselves twice.
FO
A founder
@founder
It looks like our product, speaks like our company, and is useful on day one.
CX
A CX manager
@customers
The best part is consistency. The answer is the same at 2pm and 2am.
DE
A developer
@developer
The API gives us control without forcing customers into a separate support experience.
KN
A knowledge owner
@knowledge
Citations make it easy for our team to verify exactly where an answer came from.
GR
A growing team
@team
We are answering more questions without turning support into a bigger queue.
Frequently asked questions
Everything you need to know before giving bounds your first question.
What is bounds and how does it work?+
bounds is a customer-support agent grounded in your company information. Add policies, product documents, and FAQs; bounds retrieves the relevant source for each question and writes a clear answer in your brand voice.
How is bounds different from a generic chatbot?+
Generic chatbots rely on broad model knowledge. bounds answers from the sources you approve, can cite those sources, and hands unusual cases to your team with the conversation context attached.
How quickly can we launch?+
Most teams can create a knowledge base, configure an agent, and test an embed in one afternoon. Your timeline mainly depends on how much source material you want to organize.
Where can customers use our bounds agent?+
You can add the widget to a website or product, connect WhatsApp, or use the API to build a completely custom experience.
What happens when bounds cannot answer?+
You control the escalation rules. bounds can open a ticket and pass the full conversation to a human so the customer never has to start over.
One reliable support layer across every channel
WebsiteWhatsAppREST APIWebhooksYour own UI
Smarter, simpler support
Let every customer get the answer your best team member would give.
14-day trial No model training Cancel anytime